Five Star Professional partnered with PHOENIX magazine to identify real estate, mortgage and insurance professionals in the Phoenix-area who deliver outstanding service and client satisfaction. The Five Star Professional research team contacted thousands of recent home buyers, as well as other consumers. Clients may also submit evaluations online. Phone, mail and online respondents rated their service professional on criteria such as overall satisfaction and whether they would recommend the provider to a friend. The research methodology allows no more than 7 percent of professionals in each category to receive the award.